Products

  • 1. What size should I order?
    • Our sneakers come large in size, we recommend ordering size down if you are in between sizes. (Will also add a chart showing equivalent sizes in other brands and recommended order size)
  • 2. What material is the sole made from?
    • The sole is made from thermoplastic rubber, a few of our soles use partially recycled material.

Materials

  1. How are your leathers produced?
    • Our leathers are produced only using vegetable-based materials to tan the animal hides to durable leather. This process is cleaner than conventional chrome-based tannery processing of leather.

Fair Frank workers’ premium fund

  1. How is the fund distributed to workers at the factory in Ethiopia?
    • The fund is equally distributed to all workers, apart from management and owner. Starting February 2018 we want to start allocating a portion of the fund to development projects in the local communities where the workers live, and still continuing to allocate the majority share of the fund as equally distributed to all workers.

Shipping

  1. How long will shipping take?
    • We offer 1 day delivery to the Netherlands and some parts of Germany. Other countries in the EU takes up to 3 days for delivery to arrive.

Returns & Exchanges

  1. How can I exchange to another size?
    • If your size don’t fit and want to change it for another size you can use the return shipping label in the package to return back to us. After it has arrived back in our warehouse and it has been confirmed by us a store credit will be issued to you for you to make another order for the right size. Please use the store credit coupon code upon checkout when ordering your new size.
  2. How can I return and get a refund?
    • We do not offer free returns and if you want to return and get a refund please send the package in re-sellable and original condition to (address). After it has arrived back in our warehouse and it has been confirmed by us we will issue you e refund to your chosen payment method. Please note it can take up to 15 days to reflect in your bank or card statement.

Products

  • 1. What size should I order?
    • Our sneakers come large in size, we recommend ordering size down if you are in between sizes. (Will also add a chart showing equivalent sizes in other brands and recommended order size)
  • 2. What material is the sole made from?
    • The sole is made from thermoplastic rubber, a few of our soles use partially recycled material.

Materials

  1. How are your leathers produced?
    • Our leathers are produced only using vegetable-based materials to tan the animal hides to durable leather. This process is cleaner than conventional chrome-based tannery processing of leather.

Fair Frank workers’ premium fund

  1. How is the fund distributed to workers at the factory in Ethiopia?
    • The fund is equally distributed to all workers, apart from management and owner. Starting February 2018 we want to start allocating a portion of the fund to development projects in the local communities where the workers live, and still continuing to allocate the majority share of the fund as equally distributed to all workers.

Shipping

  1. How long will shipping take?
    • We offer 1 day delivery to the Netherlands and some parts of Germany. Other countries in the EU takes up to 3 days for delivery to arrive.

Returns & Exchanges

  1. How can I exchange to another size?
    • If your size don’t fit and want to change it for another size you can use the return shipping label in the package to return back to us. After it has arrived back in our warehouse and it has been confirmed by us a store credit will be issued to you for you to make another order for the right size. Please use the store credit coupon code upon checkout when ordering your new size.
  2. How can I return and get a refund?
    • We do not offer free returns and if you want to return and get a refund please send the package in re-sellable and original condition to (address). After it has arrived back in our warehouse and it has been confirmed by us we will issue you e refund to your chosen payment method. Please note it can take up to 15 days to reflect in your bank or card statement.